Return & Refund Policy

We want you to love your purchase. If something isn’t right, we make returns as simple as possible. Please review the eligibility requirements and instructions below before sending an item back.

The Bra Diva is the online store operated by Linda’s Cherry Hill LLC. Our Cherry Hill retail location operates as Linda’s Bra Salon.

Return Eligibility

Except for swimwear and packaged merchandise as described below, full-priced, unused merchandise may be returned for a refund if it meets the conditions in this policy. Eligible returns must be postmarked within 30 days of delivery.

Full-priced swimwear is eligible for store credit only. Eligible swimwear returns must be postmarked within seven days of delivery.

Packaged merchandise, including items such as pantyhose and hosiery, may be returned for a refund within 30 days of delivery only if the original package remains unopened. Once the package has been opened, the item is non-returnable unless it is defective.

Conditions for Returns

All returned merchandise must meet the following conditions:

• Items must be unused, unworn, unwashed, and unaltered.
• All original tags must remain attached.
• Items must be returned in brand-new, resalable condition.
• Packaged items must remain in their original unopened packaging.
• Items must be postmarked within the applicable return window.

Non-Returnable Items

• Sale items are final sale and cannot be returned, refunded, or exchanged unless we shipped the wrong item or the item was defective, damaged before shipment, or damaged in transit.
• Opened packaged items, including pantyhose and hosiery, cannot be returned for a refund or store credit unless the item is defective.
• Used, worn, washed, altered, or customer-damaged merchandise is not eligible for a standard return. Genuine product defects will be reviewed separately under the Incorrect or Defective Items section below.
• Items returned outside the applicable return window are not eligible for a refund or store credit.

Exchanges

We do not process direct exchanges. To exchange an eligible item, return the original item according to this policy and place a new order for the replacement item.

Replacement items are not reserved while a return is in transit. Placing a new order separately allows you to purchase the desired item without waiting for the original return to be received and processed.

Return Instructions

Customers are responsible for purchasing and paying for return postage on standard returns. We recommend using a carrier that provides tracking, such as USPS, UPS, or FedEx.

Please package returned merchandise carefully. We are not responsible for return packages that are lost or damaged while being shipped back to us.

Return Address:

Linda’s Bra Salon
Attn: Online Returns
1030 Route 70 West, Unit 1
Cherry Hill, NJ 08002

Return Shipping and Fees

Customers are responsible for return shipping costs unless the item is defective, we shipped an incorrect item, or we made another order-processing error.

When we are responsible for the return, we will provide or reimburse reasonable return shipping as instructed by our customer-service team.

We do not charge a restocking fee, and we do not deduct a separate return-label fee from approved refunds.

Original shipping charges are non-refundable unless we shipped an incorrect item or made another order-processing error.

Incorrect or Defective Items

If we ship an incorrect item, or an item is defective or was damaged before shipment, please contact us before returning it. We will review the issue and provide return instructions, including prepaid or reimbursed return shipping when applicable.

Once the returned merchandise is received and processed, we will provide the appropriate replacement, refund, or store credit based on the circumstances. When we shipped an incorrect item or made another order-processing error, any original shipping charge will also be refunded.

This defective-item exception also applies to packaged merchandise discovered to be defective after the package is opened.

Orders Damaged in Transit

If your order arrives damaged in transit, please contact us within seven days of delivery.

Please provide clear photographs of:

• The damaged merchandise
• The outer shipping package
• The internal packaging
• The shipping label

Please keep the merchandise and all original packaging until we confirm whether they may be discarded or need to be returned or inspected.

After reviewing the information, we will provide instructions and, when appropriate, offer a replacement or refund. You will not be required to wait for the carrier’s claim process to be completed before an approved replacement or refund is issued.

If we require an approved transit-damaged item to be returned, we will provide or reimburse the return shipping cost.

Refund Process

We inspect returns and issue approved refunds within 1–2 business days after receipt.

Refunds are issued to the original payment method. Eligible swimwear returns are issued as store credit rather than refunded to the original payment method.

After a refund is issued, your bank or card provider may require additional time to post the credit to your account.

Need Help?

Please contact us if you have questions about return eligibility or need assistance with a return.

• Email: hello@thebradiva.com
• Phone: (856) 547-7674

Business Information

Legal business: Linda’s Cherry Hill LLC
Online store: The Bra Diva
Retail location: Linda’s Bra Salon